- 30 min30 minutes
- 30 New Zealand dollars$30
- 453 River Road
Changing your appointment A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty. SICKNESS OR FAMILY EMERGENCY If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect. CANCELLATION + NO SHOW As a courtesy, appointment reminders are sent out 24 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A credit or debit card deposit will be required at the time of booking. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. OTHER ARTISTS' WORK If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and re applied. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at LASH ADDICTION, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed. AFTER HOURS APPOINTMENTS Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $45 fee. Please contact us directly to schedule your after hours appointment. REFUND POLICY You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
453 River Road, Fairfield, Hamilton 3214, New Zealand